NEW: PRACTICE SESSION DASHBOARD
Introducing the Practice Session dashboard! The Engineering team created this invaluable training tool for both new and veteran tutors alike – a mock tutor dashboard that allows you to interact with all the features of a real session chatroom, but with a training “bot” rather than a student.
The Practice Session dashboard can be accessed from the dashboard menu at your convenience (see image) or by going to yup.com/tutor_dashboard/chat_practice. The bot will then guide you through various exercises that show off all that the dashboard has to offer. Practice your whiteboard skills, check out the content card library, or simply make yourself more comfortable using the Yup platform to teach!
INTERNET CONNECTIVITY POLICY + SURVEY
Another recent feature Engineering has developed for Tutor Operations is a system allowing us to monitor the quality of tutors’ network connections while in a shift. Now that this feature is up and running, we are concerned to see that many Yup tutors do not have sufficient bandwidth to reliably connect to the Tutor Dashboard, often leading to session issues, high pass rates for tutors and high drop rates for students.
It should go without saying that having a reliable internet connection is fundamental to working for Yup. In the coming weeks, we will be rolling out a new policy surrounding internet quality – this will likely involve bonus incentives for tutors who improve their poor speed, along with negative consequences for those who fail to do so.
If your internet speed is not consistently at or above 5 – 10 mbps, we strongly recommend that you reach out to your internet service provider ASAP to upgrade your network plan, or explore other options for internet connection.
In order to give us a better understanding of any internet or Tutor Dashboard issues you may be facing, we ask that you complete the following mandatory survey before Wednesday, January 16th.
Thank you for your participation – have a great week, all!
— Team Yup