Dashboard Bug Update + Tutor Biographies

⚠ URGENT: TUTOR DASHBOARD TIP ⚠

If you are waiting for an incoming request during a shift, it is extremely vital that you are waiting on the ‘Live Sessions’ page at yup.com/tutor_dashboard/waiting_room rather than the ‘Dashboard’ page yup.com/tutor_dashboard/.

Select “Live Sessions” from the drop down menu to ensure you can receiving incoming requests.

Waiting on the Dashboard page during a shift means you may not receive incoming session notifications. It also means you will have to navigate back to the Live Sessions page after receiving the notification in order to see the Claim button.

Stay on the Live Sessions page during your entire shift to avoid passing sessions.

While we do encourage you to frequently check your workbook and completed sessions on the Dashboard page, until a fix for this is released in the coming days it is important to stay on the Live Sessions page throughout the duration of your shift. Note that your workbook is accessible from link at the top of the Dashboard page.



TUTOR BIOGRAPHY QUESTIONNAIRE

We are currently working on a new feature that will help tutors and students build rapport throughout their sessions. After interviewing in-person tutors, we found that they often share fun information about themselves to create a connection with a student. Our new tutor bios with fun personal facts will allow students to learn more about you, creating a more comfortable learning environment.

Please complete the following questionnaire by Sunday, October 14th – this should take no more than 5 minutes. (If you are unable to do so, we will create biography answers for you 🙂.)

UPDATE YOUR TUTOR BIO    

Happy tutoring!

— Team Yup

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