Gap Clarification Updates

Recently, we introduced a feature that asks students if they have started solving or previously solved a problem similar to theirs. Now that this information is available to tutors via the Tutor Dashboard, we will be updating the way we assess rubric standard 1.1, which asks “Did the tutor figure out where and why the student was stuck?”


Going forward, you will be expected to ask the student about their progress only if one of the following is true:

– The student’s response to Started Problem is Yes, but they didn’t upload any work

– The student’s response to “Started Problem” is N/A

When a student responds “No” to “Started Problem” or responds “Yes” and submits work to the Yup Bot, we consider the task of finding where the student is stuck to be complete. At this point, start figuring out why the student is stuck by probing their existing knowledge!

We would like you to continue asking about “why” the student is stuck regardless of how the student responds to these questions (although we strongly suggest that your questions reflect the student’s answer to “Done Similar Problems”.)

In a recent tutor survey, we were pleased that many of you reported utilizing the answers to these questions to ask more targeted questions in the gap clarification phase. (For example, asking the student how their problem differs from others they’ve solved if they indicate having solved similar problems previously.)

Check out the infographic below for a visual guide to navigating Gap Clarification Phase going forward:

As always, let the Operations Team know if you have any questions about these changes by emailing

Happy tutoring!

— Team Yup

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