NEW Pre-Session Questions

UPDATE November 22nd, 2017: Due to unforeseen tutor dashboard issues that were resolved today, all parts of the feature below will be pushed out next week (week of November 27th) rather than this week. Also, the feature will be available for both iOS and Android, although the bot questions will remain an iOS-only feature for now.

Big changes are coming to the Yup iOS mobile app. Soon, we’ll require all iOS users to answer the questions “Have you done a similar problem before?” and “Have you started working on the problem?” before they request a tutor, rather than after:

This means that you’ll be able to see the answers to these questions in your Review State as soon as you claim a session with an iOS userYou won’t see them in the bot conversation, however. Instead, there will be new fields for these two answers at the top of your Tutor Dashboard:

Showing you these answers at the start of nearly every session should ensure that your first questions about the student’s progress and prior knowledge are always as customized and informative as possible.

For example, if the student has not made progress, start with questions about what they feel stuck on and what they know. If the student hasn’t done similar problems before, be ready to push information and examples quickly.

While these fields will appear on your Tutor Dashboard early this week,  you won’t start seeing the students’ answers until we release the new version of the iOS app later in the week. Going forward, we will continue using the Yup bot to test different ways of preparing the student with helpful tips and more detailed questions.

As always, let us know if you have any questions or concerns about this feature. Use it wisely!

— Team Yup

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