Rankings, Session Eligibility & Bug Reporting

Changes to Tutor Rankings

 Starting this week, Tutor Performance Rankings will be calculated based on performance data across a 4-week period.

– For example, rather than receiving a ranking for the week of 8/28 – 9/3, you will receive a ranking based on your cumulative category and pedagogy scores for the 4-week period of 8/7 – 9/3.

This change will allow tutors who tend to have fewer than 5 sessions per week to be eligible for performance rankings and bonuses.

Top 10 Performance Bonuses will be calculated using this method starting next week. While your weekly rankings are no longer listed on your Tutor Overview page, you can access this information via your Report Card page. (Note: These bonuses will be added to your workbook data before August payroll is sent out.)


Changes to Eligible Sessions

– We’ve been hoping to make this change for quite some time now and are excited to share the following news with you: As of Rubric 3.0, we are no longer holding tutors accountable for sessions that ended in the Explanation Phase by fault of the student.

– This means only sessions that ended in Gap Bridged and sessions that ended by fault of the tutor in Clarification or Explanation phase will be considered Eligible when assessing your performance. (More specifically, only Bridged sessions and sessions with Tutor Fault tags will be taken into account when calculating Pedagogy and Category scores.)


Reminders about effective Bug Reporting

There are currently three channels for reporting bugs you come across while using the Tutor Dashboard. Below is a reminder for how they should be used:

Tips to ensure effective Bug Reporting:

1. Always include your email, so that we can ask follow up questions.

2. Always include the date, time and time zone so we know when the bug happened.

3. Do your best to be as detailed as possible about how the bug presented itself and how it affected the session/your experience using the platform – even if you think the screenshot speaks for itself. (For example, instead of simply saying “the session is lagging”, say “images are taking a long time to send”, or “messages are showing up out of order”.)

See the Yup Bug Reporting Instructions doc for more information.

 

Let us know what questions you have about these updates! Have a great weekend 🙂

— Team Yup

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