In a nutshell: Our new tagging system goes live soon! Check out how it works on slide 8 of the Tutor Policies doc.
The engineering team will incorporate the new tags into your Tutor Dashboard on the night of Friday, August 26th. (FYI: the Session Categorization document, linked to in slide 7, still refers to the old tagging system.)
The new tagging system has multiple benefits. Most importantly it will improve:
- Your performance. Along with feedback scores for non-Gap Clarification Phase (GCP) sessions, the new tags will allow you to see more targeted, relevant information about GCP sessions.
- Our Quality Assurance system. The new tags will let us fairly and efficiently filter out sessions (testing app, cheating, wrong subject etc.) that should not affect your percentage of GCP sessions.
- Yup Team metrics. The new tags will provide our product, engineering, and operations teams with useful information about what’s happening in individual sessions.
If you have any questions about the new tagging system, feel free to email tutor.support@yup.com.
Regards,
Team Yup