In a nutshell: You will now have 15 seconds to claim a session once matched with a student.
As some of you may have noticed, you will now have 15 seconds to click the orange “Connect” button when paired with a student. This is an extension from the previous 10-second countdown.
Remember: If you fail to claim the session before the 15-second countdown ends, your “Passed” count in the upper-left corner will increase. It’s extremely important to promptly attend to any user you are matched with — failing to do so lets down our students and may carry penalties.
Let us know if you have any questions!
— Team Yup