In a nutshell: Your clock will only be on time if you follow the instructions previously given AND REFRESH your browser with the tutor dashboard. It is CRITICAL for everyone’s clocks to be on time.
Yesterday, we posted a Newsfeed coined “16 second and counting…”. Although we are sure that many of you have already updated your clocks, they will not be adjusted until you REFRESH the tutor dashboard browser tab.
This is causing major user disruptions and confusion. Imagine how confusing it would be if as a student you were receiving the messages in complete disorder!
We recommend that everyone (even those that did not have issues) spend 5 minutes to ensure their clock is updated. If your clock is not adjusted, you will no longer be able to conduct sessions. Should you have any questions about this, please email tutor.support@yup.com