Student Sent No Messages [REMINDER] – If the student does not send you any messages during a session, then you will not get the opportunity to fill out a post-session categorization page. The session will automatically be categorized as Student Sent No Messages. Please stop submitting bug reports when this happens.
Stop Emailing kate@yup.com – Kate stopped working at Yup a few weeks back, so if you email kate@yup.com you will not get a response. If you have any questions about who to contact for a particular issue, please refer to the Team Communication section of the Yup Policies document.
Incorrect Time Stamps in Sessions – We have noticed several sessions where the time stamps of the student’s messages are obviously incorrect, and we are trying to resolve this issue. In the meantime here is a trick for dealing with this issue. If you notice that the session started time stamp displays a time after the time stamp of your first message, then you will need to refresh the page continuously throughout the session to see the conversation in the correct order.
-Team Yup